FAQs - Go Bengaluru

Your one stop solution to commute is here!

Go Bengaluru allows you to plan your trip using all available public and private transport options in the city, letting you travel faster, in comfort with the knowledge that you picked the best.

Frequently Asked Questions

What is Go Bengaluru?

Go Bengaluru, the first travel and mobility transport app custom made to provide you multimodal trip plans that are greener, cheaper and faster, using a combination of BMTC, Metro, taxi cabs, Auto, cycling and walking options for Bengaluru. The Go Bengaluru app captures all forms of transportation options and computes the fastest, cheapest, and most sustainable way to get to your destination.

Where can I download the app?

The Go Bengaluru app is now available for iOS and Android in the Apple and Google Play stores.

Can I also access the information from my desktop or pad?

Yes, the web address is www.goblrapp.com

I have some ideas for new providers to be added to the app, how shall I give feedback?

We are thrilled to incorporate new providers. There are many ways you can contact us:

  1. In the app:
    • Feedback form on the main menu
    • iPhone - take a screenshot and send a feedback or report a problem. Android - shaking the phone will take the screenshot and will allow you to send a feedback or report a problem
  2. Contact us form on the website: www.goblrapp.com

How does the Go Bengaluru app work?

Conduent has created a flexible and easy to deploy platform that aggregates data sources and interfaces from various existing and emerging public and private transport providers. The platform intricately processes all the inputs to provide personalized travel suggestions that combine various modes of transportation including personal (car, walk, bike), ride hailing (Ola) and public (bus, metro, Auto rickshaw etc.) options. Users can download the app from Apple or Google Play stores. When they are ready to take a trip, they will enter their destination and choose if they want to leave now or arrive by a certain time, then click route to see all potential trip options.

If a user takes a certain trip all the time, like going from home to work, the user can save it by clicking on the heart graphic. Eventually, the app will also begin to learn a user's preferences and begin recommending trip options based on the types of trips the user has taken in the past. For example, if a user often takes trips that include a bike or Ola, the app will begin to recommend trips that include these transportation options.

Why should I use this app?

Our mobility app is the only transportation app on the market that includes multiple transportation modes as well as trips that combine public and private transportation options in a single trip. It also is the only one that shares the environmental impact of a trip, and will eventually encourage ride-sharing, and allow users to track financial, time and health-related goals. The app is a one-stop shop that will meet all traveler needs.

Can I book an entire trip through the app?

It depends on which modes of transportation you have selected in your trip. Booking is currently restricted by what each company allows. For example, if you want to use a bus to get around, you'll need to board the bus and pay there. If you want to use Ola, it will take you to the Ola app where you can book. Our team is working with each company on seamless integration into the app to create an easier and more convenient user experience.

Can I turn off geolocation?

Yes, you can choose whether or not to send Conduent anonymous data by updating your preference in the app's settings.

What is the timeline for upcoming features?

We are currently working on the payment function and plan to gradually launch it soon. Booking a full trip is currently restricted by what each company allows us to do.

We are working with all companies to build a seamless integration within the app.

We're planning to include the dynamic ridesharing function very soon. In the current version of the app, users will notice a 'Coming Soon' page where they can register to be notified when the function is available.

What is dynamic ridesharing?

GoBengaluru is the first multi-modal app to include private vehicle ridesharing as one of the modes of transport.

Through the ridesharing feature, you can choose to carpool or bike-pool with your friends and colleagues. You can share your own vehicle or choose to ride with others, on-demand. The app uses a sophisticated algorithm to automatically match you with others, taking into view your tolerance to detours and time. The algorithm ensures that the travelers are compensated fairly for taking any detours, with real-time cost calculations.

The ridesharing feature also enables better first mile and last mile connectivity to public transport.

How are you ensuring security around ridesharing?

We are ensuring security by verifying phone numbers and email addresses, as well as by looking at mutual feedback, rating and reviews, and tracking of the driver.